Thank you for shopping with Queen’s Boutique (“we,” “us,” “our,” or “Queen’s Boutique”). This Shipping Policy outlines our shipping practices to provide you with a clear understanding of how we handle order processing, shipping, and delivery. By making a purchase from our website, you agree to the terms stated in this policy.
- Order Processing
1.1 Orders are typically processed within 7 business days from the time of purchase. Business days exclude weekends and public holidays.
1.2 Once your order is processed, you will receive an email confirmation with your order details and tracking information.
- Shipping Methods and Rates
2.1 We offer various shipping methods to cater to your preferences and location. Shipping options and rates will be displayed during the checkout process.
2.2 Delivery times may vary depending on the shipping method selected and your location. Estimated delivery times will be provided during the checkout process.
- Shipping Destinations
3.1 We offer shipping within the United States and to select international destinations. International shipping options and rates will be displayed during the checkout process.
3.2 Please note that customs duties, taxes, and import fees related to international orders are the responsibility of the customer.
- Tracking Information
4.1 Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.
4.2 It may take up to 48 hours after receiving the tracking number for the tracking information to become available.
- Delays and Disruptions
5.1 While we make every effort to deliver your order within the estimated timeframes, unforeseen circumstances such as weather, customs delays, or logistical disruptions may impact delivery times.
- Order Modifications and Address Changes
6.1 Once an order is placed, changes to shipping addresses or order details may not be possible. Please review your order carefully before confirming your purchase.
- Lost or Damaged Shipments
7.1 In the unlikely event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work to resolve the issue and provide a suitable solution.