At Vital Makeup, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’ve got you covered with our hassle-free return policy.
Returns and Exchanges Guidelines:
- 30-Day Return Period:
You can return any unused or gently used items within 30 days of the purchase date for a full refund or exchange. We believe this timeframe allows you ample opportunity to try our products and decide if they meet your expectations.
- Return Eligibility:
To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it. Please ensure that all seals and protective coverings are intact.
- How to Initiate a Return:
To initiate a return, please contact our customer support team at email@example.com with your order number and reason for the return. Our friendly team will guide you through the return process and provide you with a return authorization.
- Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for your return to ensure its safe arrival.
- Refund Processing:
Once we receive your returned item and verify its condition, we will process your refund or exchange promptly. Please allow up to 10 business days for the refund to reflect in your original payment method.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund, including any associated return shipping costs.
- Contact Us:
If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at firstname.lastname@example.org. We are here to assist you and ensure your experience with Vital Makeup is nothing short of fantastic.